Please read through EmmieBean's Shop Policies before purchasing. By purchasing, you are agreeing to the terms below.
Monday through Friday 9am - 5pm Pacific Time.
EmmieBean accepts all major credit cards and PayPal. Once payment is received and I have received an approved photo, I'll schedule your proof date and begin your illustration.
I'll ship to the address provided at checkout.
I ship via USPS First Class 2 - 5 business day. Any duplicates purchased and shipped with the original portrait, ship for free. Duplicates purchased at a later date, or shipped to a separate address will be charged again for standard shipping.
I am happy to ship anywhere in the world. To keep your shipping charges reasonable, I ship via USPS First Class International 6 - 10 business day. Please note that this service does not include tracking or insurance and delivery times vary widely depending on your location. Any taxes or import duties are the responsibility of the buyer and have not been included in the shipping charges.
It usually takes me a weekday or two to print your illustration and pop it in the mail. Please let me know if you need your portrait to arrive by a certain date.
Refunds and Exchanges
Customer satisfaction is very important to me. Unfortunately, EmmieBean cannot offer returns or exchanges on custom illustrations due to the many hours that go into drawing them. Once the preview is posted or emailed, I'm happy to make one round of minor edits to the illustration. Please note that any request for edits will influence the shipping date by at least 24 hours, generally longer. Please let me know if you need your portrait to arrive by a certain date.
If you're not sure if your photo is suitable for an illustration, please contact me before purchasing. Specific guidelines for choosing your photo can be found here.
Additional Policies and FAQs
Please select a photo with a reasonably simple background. Photos with complicated backgrounds or buildings in the background will incur an added fee for the extra time they take to draw.
I retain all copyrights to illustrations that I create and may use illustrations and the photos they're based on for any EmmieBean promotional and commercial purposes.
Your EmmieBean portrait is for personal use only, for example, hanging in your home, and may not be used for commercial purposes such as logos, websites, blog banners, or anything that generates a profit without express written permission.